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Our website is currently undergoing maintenance. We apologize for the inconvenience and appreciate your patience.
Need to speak with Us?
Contact Through Secure Email
Through FAIRWINDS Online
- Log in to FAIRWINDS Online
- Select Support in the upper right-hand corner and choose Secure Message
Using the Mobile App
- Open the FAIRWINDS Mobile App
- Select More screen
- Choose Secure Message
Chat with Support
Through FAIRWINDS Online
- Log in to FAIRWINDS Online
- Select Support in the upper right-hand corner and choose Secure Chat
Using the Mobile App
- Open the FAIRWINDS Mobile App
- Select More screen
- Choose Secure Chat
For immediate assistance, please see the contact information below.
Member Services (24/7)
(407) 277-5045 or +1 (800) 443-6887
FAIRWINDS Virtual Assistant (24/7)
Business Services
Business Loans
(407) 306-6042 or +1 (888) 413-0271
Business Account Transactions
(407) 277-5045 or +1 (800) 443-6887
Hours
Monday — Friday
9:00 a.m. — 5:00 p.m. ET
Collections
(407) 306-6010 or +1 (800) 542-6530
Hours
Monday — Friday
8:00 a.m. — 6:00 p.m. ET
Saturday
8:00 a.m. — 1:00 p.m. ET
Consumer Loans
Existing Loan Account Services
(407) 277-5045 or +1 (800) 443-6887
New Applications (24/7)
(407) 306-6041 or (888) 413-0652
Hours
Monday — Friday
8:00 a.m. — 6:00 p.m. ET
Saturday
9:00 a.m. — 1:00 p.m. ET
Mortgage Services
Existing Mortgage Account Services
(407) 277-5045 or +1 (800) 443-6887
New Mortgage Applications (24/7)
(407) 206-8125 or +1 (888) 413-0672
Fax
Real Estate Written Requests
You may also send us a qualified written request, request for information, or error resolution request. Under the Real Estate Settlement Procedures Act, this is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan, which includes your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking.
Any of the above-mentioned requests you wish to submit must be sent to:
FAIRWINDS Credit Union
Real Estate Servicing Department
3087 N. Alafaya Trail
Orlando, FL 32826
Hours
Monday — Friday
8:00 a.m. — 6:00 p.m. ET
Saturday
9:00 a.m. — 1:00 p.m. ET